Our primary goal at TMS Motor Group is to deliver exceptional customer experience both online and in our showrooms, and receiving this award inspires us to continue our work and to find new ways to best support our customers.
This is why we are delighted to announce that our TMS Kia Hinckley dealership has been awarded the 800 Award from Reputation.
Earning this award shows that we are succeeding in our goal to satisfy our customers, and it inspires us to keep working hard and find new ways to ensure that your experience at our dealership is the best that it can be.
We can't get recognition like this without the support of our customers, and it means a great deal to us when people trust us with big life decisions such as purchasing a car. We're here to make sure that you can get as much as possible out of your shopping experience, and you can depend on TMS Motor Group to keep going above and beyond for our customers.
Reputation scores dealerships using a number of criteria ranging from: customer reviews across various websites with relevancy, time response and length of reply all taken into consideration; search engine optimisation (SEO); social media engagement; likes; shares and many other metrics. These are then used to accurately gauge a business and its online customer experience and satisfaction reputation with an overall score out of one thousand.
About Reputation
Reputation, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more.